Return & Refund Policy
Thank you for shopping at Stitchstories. We appreciate your love for natural, handmade beauty products. Our Return & Refund Policy is designed to ensure a transparent and satisfactory experience for you, our valued customer.
Returns
You have 30 days from the receipt of your order to return any product. To be eligible for a return, items must be unused, in the same condition that you received them, and in their original packaging. Please note that due to the nature of our handmade products, certain items may not be returnable or may have specific return conditions.
How to Initiate a Return
To initiate a return, please contact us at [email protected]. Provide your order number, details about the product, and the reason for return. We will guide you through the process and provide you with a return shipping label, if applicable.
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Exchanges
If your item is defective or damaged upon arrival, please contact us immediately to arrange for an exchange. We will replace items if they are defective or damaged at no additional cost to you.
Shipping Costs for Returns
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain types of items cannot be returned, such as custom products or special orders. Please contact us if you have questions or concerns about your specific item.
Return Address
Please send your returns to the following address: 3643 S Grower Avenue, Ontario, CA, 91761. Ensure that the returned items are securely packaged to prevent damage during transit.
Contact and Support
If you have any questions about our Return & Refund Policy, please contact us at [email protected] or +84928174814. Our customer support team is here to assist you and ensure your satisfaction with our products and services.
Customer Satisfaction
At Stitchstories, customer satisfaction is our top priority. We hope that you are delighted with every purchase, but we understand that sometimes things don’t work out. We are committed to making your return or exchange as seamless as possible.
Final Note
We reserve the right to modify this Return & Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Your continued use of stitchstories.shop after any changes to this policy will constitute your acceptance of such changes.