Frequently Asked Questions
1. What are the main ingredients in your products?
Our products are made from 100% natural ingredients, sourced responsibly to ensure quality and effectiveness.
2. Are your products suitable for sensitive skin?
Yes, our products are designed for all skin types, including sensitive skin, as they are made from natural ingredients.
3. How can I track my order?
Once your order is dispatched, you will receive a tracking number via email which you can use to track your order on our website stitchstories.shop.
4. What is your return policy?
We accept returns within 30 days of purchase, provided the products are unused and in their original packaging.
5. Do you offer international shipping?
Yes, we ship internationally. Shipping rates and delivery times vary based on the destination.
6. How long does it take to process an order?
Order processing typically takes 1-3 business days before shipment.
7. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement, provided they have not been shipped.
8. What payment methods do you accept?
We accept various payment methods including credit/debit cards and PayPal.
9. Are your products vegan and cruelty-free?
Yes, all our products are vegan and we do not test on animals.
10. Do you offer gift wrapping?
Yes, we offer gift wrapping options which can be selected during the checkout process.
11. How do I know which product is right for me?
You can contact our customer service at [email protected] for personalized recommendations based on your specific needs.
12. Can I use multiple products at the same time?
Yes, our products are designed to work together. However, we recommend patch testing when using multiple products.
13. What is the shelf life of your products?
Our products typically have a shelf life of 12-24 months unopened and 6 months after opening.
14. Do you use preservatives in your products?
We use natural preservatives to ensure the longevity and safety of our products without compromising on quality.
15. Are there any storage instructions for your products?
We recommend storing our products in a cool, dry place away from direct sunlight.
16. How often should I use your skincare products?
Usage depends on the specific product. Please refer to the instructions on each product’s label or contact us for more guidance.
17. Can I use your products while pregnant or nursing?
While our products are natural, we recommend consulting with your doctor before using any new products during pregnancy or nursing.
18. Do you offer discounts or promotions?
Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated.
19. Can I provide feedback on your products?
Absolutely! We value your feedback. Please feel free to share your thoughts and experiences with us via [email protected].
20. Where can I learn more about your company and products?
You can learn more about us and our products by visiting our About Us page on stitchstories.shop or by contacting us directly.